IPhone X screen flickering and lines

It was working perfectly and then one day it just started showing lines on the screen both horizontal and parallel. It is not as visible when the screen is on full brightness but as it fades to turn off or if the brightness is turned down the lines become more visible sometimes to the point of not being able to read the screen. It seems to happen more often when the phone is getting heavy use vs days when I just answer a few messages. This phone has not had any repairs, replacement parts nor has it been dropped hard and it is in a protective case (otterbox defender). I did a hard reset and it’s still there. Also, I live in Costa Rica where there’s not a genius bar or a nearby apple store.

iPhone X

Posted on Jan 12, 2021 9:19 AM

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Jan 14, 2021 8:51 AM in response to TheOrigionalJoyStarrTurk

Hey TheOrigionalJoyStarrTurk,


It sounds like you're seeing an issue with the display on your iPhone. We can understand wanting to get that resolved. We want to help.


First, we'd recommend getting a current backup of your iPhone using the steps here: How to back up your iPhone, iPad, and iPod touch


Once you have a current backup, we'd suggest restoring your iPhone as new to see if the same issue occurs at that point. This article explains how: Restore your iPhone, iPad, or iPod to factory settings


If the issue continues with the iPhone set up as new, that would indicate a hardware issue with your device which would require repair. You can learn more about repair options here: iPhone Repair and Service


If you need further assistance, or help setting up service, contact Apple Support here: Get Support


Thanks!



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IPhone X screen flickering and lines

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