MacBook Pro M1 Touch ID doesn't work when charging

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Level 1

13 points

MacBook Pro M1 Touch ID doesn't work when charging

My brand new MacBook Pro M1 stops recognizing my finger when plugged in. It doesn't happen all the time, just randomly, however it only happens when plugged in and when it happens it won't go away for a couple of hours even after restarting. It won't say 'try again' or something, it just won't do anything, but right after I take out the charger it goes back to normal.

MacBook Pro 13″, macOS 11.1

Posted on Jan 12, 2021 11:17 AM

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Answer 1

Jan 14, 2021 10:12 AM in response to AlmaFaló

Hey AlmaFaló,

Thank you for using Apple Support Communities!

Test the steps here if you're having issues with Touch ID:

Use Touch ID on Mac - Apple Support

"If you have problems with Touch ID

If Touch ID doesn’t recognize your fingerprint: Make sure your finger is clean and dry, then try again. Moisture, lotions, cuts, or dry skin can affect fingerprint recognition.
If you still have to enter your password: For security, you need to enter your password when you start your Mac. Sometimes you need to enter your password to continue using Touch ID. For example, users must re-enter their password every 48 hours and after five incorrect fingerprint attempts."

Cheers!

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Answer 2

AlmaFaló Author

Level 1

13 points

Jan 14, 2021 12:55 PM in response to DanielleM182

Thank you for your answer!

The problem is clearly not my hands. It does not say to try again like it normally would when my fingers are wet or something. It does not sense that they are there when my MacBook is plugged in.

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MacBook Pro M1 Touch ID doesn't work when charging

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