AppleCare and AIG service with stolen iPhone

It terrible. But i learned that the insurance is separate. And you can get phone lost/theft insurance from any company. Jerry don’t get the Apple care + lost/theft. Apple does not have trained insurance people and can’t be held liable. SMH

Apple does not have trained insurance people

Of course not - Apple is not an insurance company or agency. The terms are everywhere: if you buy the theft & loss coverage, it is an insurance policy and handled by an insurance company.

Thought I would add in my experience since this has been a great resource for me. My phone was stolen on the 9/4. It was turned off and I sent a lost mode signal as soon as I found out. I submitted the claim that night and the next morning I had a request for proof of purchase. Submitted that on 9/5 in the morning and haven't heard anything since.

The website says my credit card will not be charged until my claim is approved but it was charged an hour after submitting proof of purchase. Hoping that an iPhone will come to my door soon but no updates yet.

Also in the day and age of 2FA, Apple REALLY should look into same day replacements for these types of situations. I understanding having to go through the claims process but having to wait for the phone in the mail on top of that is just a burden.

Will update once I get my replacement!

Based on what I've read in the thread AIG handles the claim and paperwork and Apple distributes the actual phones. If they really want to provide a excellent service to their customers they would work more closely with their insurance partners to create a more streamlined process. I stated that in the original post ". I understand having to go through the claims process but having to wait for the phone in the mail on top of that is just a burden." Apple should work in conjunction with the insurance agency to mitigate the phone being sent in the mail for customers who have the ability to pick one up at an Apple Store.

Then you should send your suggestion to Apple -> https://www.apple.com/feedback/iphone/

I would also suggest you look and see if there is a similar process to send the suggestion to AIG. I think it is a great idea.

Just an update on my claim process. After waiting for several weeks, spending more than 14 hours on the phone with AIG and Apple, and speaking with 3 Apple Store Managers.

AIG shipped me the wrong phone, I received someone’s else’s replacement.

AIG is “escalating with the fulfillment center” but I don’t know if I’ll ever get this resolved. The phone I received was the wrong model “12 pro max” instead of “13” and the wrong storage and color.

Getting the theft and loss coverage was a big mistake.

If anyone went through getting the wrong replacement device, please let me know if you have any helpful tips on how you got it resolved.

WHATEVER YOU DO CHANGE YOUR INSURANCE FROM APPLE CARE TO YOUR CELL PHONE CARRIERS INSURANCE!!! APPLE CARE AND ASSURANT/AIG ARE CORRUPT AND ABUSIVE AND NEGLIGENT OF CLAIMS!!!! DO NOT USE THIS INSURANCE!!!!

I’m having the same issue, Apple and AIG keep blaming each other as to who is responsible for shipping out the device

i finally got mine yesterday after 3 weeks calling every day twice a day 😩

livresh -

whats the timeline? how many days ago did you file your claim? my experience was they were terrible at communication - but the phone showed up in three days

Waiting patiently and tolerating their horrendous communication, customer interaction and nonexistent tracking worked for me.

This is not Apple support and we do not work for Apple, so we have no access to accounts or anything else.

If you had Applrcare _+ with theft coverage, you will need to work with the insurance company and/or Apple. We cannot help with that type of issue.

Here's the scam, AIG doesn't refund your money and cancel the claim. They keep your money and tell you it has been submitted. Also, the website has a "cancel claim" button but it doesn't work. That's part of the strategy. SO it is extra revenue for them if you lose your phone, file a claim, then find your phone, then try to cancel the claim. The only way to get money back is file a dispute with your Credit Card company - they will take the money from AIG and put it in your account pending a review.

I filed the claim on 3/15 and AIG said it was approved that day itself. Just called them again today and they said their portal is not finished so I won't receive updates - so I guess you're right in terms of communication. But I'd have expected an email from Apple about shipment. nothing so far. It's 3/18.