AppleCare and AIG service with stolen iPhone

my phone was stolen and now I am without a phone and Apple says AIG will send me a new phone and AIG says the new phone will come from Apple. meanwhile I don't have a phone

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Posted on Jan 12, 2021 3:05 PM

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jayalex23

Level 1

4 points

Posted on Apr 26, 2021 12:30 PM

Following up on this thread for anyone else in this situation.

On 04/20 I filed a claim online at: File an iPhone Theft and Loss Claim - Official Apple Support https://support.apple.com › iPhone. The claim online failed. AIG's website is 'down' so I called into apple care which I recommend. You will need to have had Find my iPhone on - care will tell you to put in Lost mode and then in Erase mode, I suggest just waiting until support walks you through this. Apple then sent me 'AppleCare+ Theft & Claim detail' email with a Repair I.D that AIG does not use. AIG uses a 101###### format. Apple will send claim to AIG.
On 4/21 when I heard nothing, I decided to call AIG. I gave AIG my Serial NO. they were able to locate my claim. They asked for my info on the claim (lost date, what happened) and I provided them with my shipping address and my debit card. Payment ($149) went through as I saw it on my bank online portal. Still no communication via email.
On 4/22 I was able to check my Apple Support Claim status and saw that a replacement product was 'pending'.
This status will stay Pending until they ship the phone - when in stock. Should be within 5 business days.
On 4/23 I checked the portal once again and saw that a Fedex tracking number was provided via APPLE. Apple will ship replacement. AIG just approves claim and sends notification to warehouse to prepare phone.
On 4/26 I received my replacement via FEDEX overnight and everything is all set. Never received any email from AIG nor Apple after the first email from Apple. I suggest being patient and calling AIG 24 HOURS after you submit your claim through apple. Then after you pay deductible I would wait another 24 hours to check with AIG if claim was approved. If so, I would check the apple support claim status portal online to see if there is any updates.
Overall no communication was sent but phone was received.

YMMV: this is how my journey went, yours may be different of course. If you have any questions you can reply to this specific response and I can provide more detail if needed!

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108 replies

Jun 8, 2021 3:04 PM in response to trustapplekid

UPDATE: After 2+ weeks and not a single communication from Apple or AIG in my inbox - my doorman let me know UPS dropped a package off. Phone had been delivered. I pity anyone who doesn’t have secure package delivery as this abhorrent process gave ZERO heads up a package was on its way. No tracking number, no email, nothing.

Dec 29, 2021 5:19 PM in response to djdavij

Thank you for this message board. While this nightmare is happening-it is some sort of relief to know it is happening to many many people. Apple can do best by just working alone-and setting up the plan without the third party insurance companies. The insurance companies just keep you waiting, and stating “I don’t see your claim”, while APPLE says-“I see your claim”. It;’s a waiting for GODOT plan-nothing happens. Meanwhile you don’t have a phone and don’t create a plan to purchase another phone. And AIG has a lot of nerve-requiring signature that if the phone is found-now it is theirs, not yours-before the claim is even processed. Thankfully-I did not fork over more money to this AIG company. Another rip off-we are paying 14.99 a month, and should not have to pay more to make the claim. Just another nickel and dime scheme.

Apr 26, 2021 10:47 AM in response to djdavij

What was the outcome of this same thing is happening to me and apple and aig are giving me the rub around

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AppleCare and AIG service with stolen iPhone