Level 1

41 points

AppleCare and AIG service with stolen iPhone

my phone was stolen and now I am without a phone and Apple says AIG will send me a new phone and AIG says the new phone will come from Apple. meanwhile I don't have a phone

[Re-Titled by Moderator]

Posted on Jan 12, 2021 3:05 PM

Top-ranking reply

jayalex23

Level 1

4 points

Posted on Apr 26, 2021 12:30 PM

Following up on this thread for anyone else in this situation.

On 04/20 I filed a claim online at: File an iPhone Theft and Loss Claim - Official Apple Support https://support.apple.com › iPhone. The claim online failed. AIG's website is 'down' so I called into apple care which I recommend. You will need to have had Find my iPhone on - care will tell you to put in Lost mode and then in Erase mode, I suggest just waiting until support walks you through this. Apple then sent me 'AppleCare+ Theft & Claim detail' email with a Repair I.D that AIG does not use. AIG uses a 101###### format. Apple will send claim to AIG.
On 4/21 when I heard nothing, I decided to call AIG. I gave AIG my Serial NO. they were able to locate my claim. They asked for my info on the claim (lost date, what happened) and I provided them with my shipping address and my debit card. Payment ($149) went through as I saw it on my bank online portal. Still no communication via email.
On 4/22 I was able to check my Apple Support Claim status and saw that a replacement product was 'pending'.
This status will stay Pending until they ship the phone - when in stock. Should be within 5 business days.
On 4/23 I checked the portal once again and saw that a Fedex tracking number was provided via APPLE. Apple will ship replacement. AIG just approves claim and sends notification to warehouse to prepare phone.
On 4/26 I received my replacement via FEDEX overnight and everything is all set. Never received any email from AIG nor Apple after the first email from Apple. I suggest being patient and calling AIG 24 HOURS after you submit your claim through apple. Then after you pay deductible I would wait another 24 hours to check with AIG if claim was approved. If so, I would check the apple support claim status portal online to see if there is any updates.
Overall no communication was sent but phone was received.

YMMV: this is how my journey went, yours may be different of course. If you have any questions you can reply to this specific response and I can provide more detail if needed!

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108 replies

deggie

Level 10

167,525 points

Sep 7, 2021 2:21 PM in response to Richard Castaneda

Glad you are getting it so quick but I do like your idea and already sent feedback in.

Sep 17, 2021 5:29 AM in response to djdavij

What happened? 10 days for me. So far.

Sep 28, 2021 7:08 PM in response to saroj911

Hey Saroj, so when did you receive your phone back?

Sep 28, 2021 9:49 PM in response to djdavij

Exact same thing they said to me and then denied the claim.

Nov 1, 2021 9:17 AM in response to djdavij

i claim stolen iphone, i got case id **** 0n 10-23-2021, but now try to check my claim status it give error and also I didn't got any reply that date.

[Personal Information Edited by Moderator]

Nov 1, 2021 10:15 AM in response to djdavij

It happens with me as well, AIG is moving me around. I am waiting for over a month for an replacement.

Jan 8, 2022 10:45 PM in response to djdavij

Just been through **** and back between AIG and Apple after lost phone. Apple has got to be more transparent about WHO will be handling the claim. AIG is a sub-par partner , terrible service.

Jan 8, 2022 10:47 PM in response to Hajer

Unreal. I’ve just gone through it

Jan 26, 2022 5:36 PM in response to QuickTimeKirk

doesn't matter, Apple chose them as business partner... We are all having the same issue

babowa

Level 9

78,562 points

Jan 27, 2022 1:53 PM in response to lesley.sumner

shouting is not helpful. For one thing it is difficult to read.

Jan 27, 2022 2:15 PM in response to babowa

You responding with nothing but nonsense is not helpful. All caps is hard for you to read??? Lol. Go back to 3rd grade bud.

babowa

Level 9

78,562 points

Jan 27, 2022 3:17 PM in response to lesley.sumner

It is considered rude online. Research it.

amoledan

Level 1

8 points

Feb 7, 2022 5:29 PM in response to Dim145

How did you get in contact with AIG?

Feb 18, 2022 4:41 AM in response to djdavij

Did you ever get a new phone?

wf130

Level 1

4 points

Feb 15, 2021 11:10 AM in response to djdavij

AIG is absolutely the worst company to deal with. We paid the insurance, the person that filed the claim mistakenly filed it as theft/loss (it was damaged) and it had to be cancelled, yet paid $149. Cancelling the claim online doesn't work. Each time we call the AIG employee they tell us they will inform the manager and it should be taken care of. Round and round we go. NOW over a week later, they keep telling us "wait 24-48 hours." A horribly incompetent company or a scam?

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AppleCare and AIG service with stolen iPhone