AppleCare and AIG service with stolen iPhone

Following up on this thread for anyone else in this situation.

1. On 04/20 I filed a claim online at: File an iPhone Theft and Loss Claim - Official Apple Supporthttps://support.apple.com › iPhone. The claim online failed. AIG's website is 'down' so I called into apple care which I recommend. You will need to have had Find my iPhone on - care will tell you to put in Lost mode and then in Erase mode, I suggest just waiting until support walks you through this. Apple then sent me 'AppleCare+ Theft & Claim detail' email with a Repair I.D that AIG does not use. AIG uses a 101###### format. Apple will send claim to AIG.
2. On 4/21 when I heard nothing, I decided to call AIG. I gave AIG my Serial NO. they were able to locate my claim. They asked for my info on the claim (lost date, what happened) and I provided them with my shipping address and my debit card. Payment ($149) went through as I saw it on my bank online portal. Still no communication via email.
3. On 4/22 I was able to check my Apple Support Claim status and saw that a replacement product was 'pending'.
4. This status will stay Pending until they ship the phone - when in stock. Should be within 5 business days.
5. On 4/23 I checked the portal once again and saw that a Fedex tracking number was provided via APPLE. Apple will ship replacement. AIG just approves claim and sends notification to warehouse to prepare phone.
6. On 4/26 I received my replacement via FEDEX overnight and everything is all set. Never received any email from AIG nor Apple after the first email from Apple. I suggest being patient and calling AIG 24 HOURS after you submit your claim through apple. Then after you pay deductible I would wait another 24 hours to check with AIG if claim was approved. If so, I would check the apple support claim status portal online to see if there is any updates.
7. Overall no communication was sent but phone was received.

YMMV: this is how my journey went, yours may be different of course. If you have any questions you can reply to this specific response and I can provide more detail if needed!