Apple TV+ not working

Question

Level 1

8 points

Apple TV+ not working

I can't Apple TV+ to work on my computer - what's going on? Doesn't work from playing on app or straight from Web. Any advice? No one to call? Should I just cancel subscription?

Posted on Jan 13, 2021 5:47 PM

Reply

Answer 1

Top-ranking reply

Urquhart1244

Level 10

146,232 points

Jan 13, 2021 6:35 PM in response to bodybegood

What is your model computer?

What version OS is it running?

- Remember to sign in to the TV app (menu Account) in order for it to recognize your subscription.

- Remember to sign in on the website in order for it to recognize your subscription.

“I can't [get it] to work” and “Doesn't work” doesn’t tell us what is happening on your side. Please be more descriptive.

Reply

Answer 2

Urquhart1244

Level 10

146,232 points

Jan 14, 2021 2:25 PM in response to bodybegood

I have Mac pro Mid 2015 running Big Sur

Perhaps you mean a MacBook Pro, the notebook?

Can't back out or close the window, freezes computer, have to power off and power back on.

Sorry to hear that. That shouldn’t be able to happen on any model device. Please consult a Mac expert from the Apple Support staff.

Reply

Answer 3

bodybegood Author

Level 1

8 points

Jan 14, 2021 10:26 AM in response to Urquhart1244

I have Mac pro Mid 2015 running Big Sur

Yup Signed into both as you suggested. Apple TV+ will play the intro then stop the show, the screen goes black. Can't back out or close the window, freezes computer, have to power off and power back on. Cont to do this with each attempt. Tried different shows, movies - same thing happens.

Reply

Apple TV+ not working

Similar questions