So I am trying to erase my iPhone via Find My. I am trying to reset my password, and every time I try to do it, it says “Enter iPhone Passcode”. The thing is, it is NOT a keypad. It is just a bar where you can type anything. So I presume that it just wants my six digit iPhone passcode. I enter it and it doesn’t work. Am I missing something here? I am so confused.
Hello tristin81,
Welcome to Apple Support Communities. We understand that you are having issues proceeding past the screen in your screenshot since it is not accepting your iPhone passcode.
You are correct that this screen is referring to your iPhone passcode. Are you trying to erase the iPhone you are currently using or another iPhone? If you are resetting this iPhone, try from another device.
If you are trying to reset another iPhone or this message continues on another device, try one of the other methods mentioned in If you forgot your Apple ID password.
Take care.
Hello tristin81,
Welcome to Apple Support Communities. We understand that you are having issues proceeding past the screen in your screenshot since it is not accepting your iPhone passcode.
You are correct that this screen is referring to your iPhone passcode. Are you trying to erase the iPhone you are currently using or another iPhone? If you are resetting this iPhone, try from another device.
If you are trying to reset another iPhone or this message continues on another device, try one of the other methods mentioned in If you forgot your Apple ID password.
Take care.
Your solution worked like a charm. Thanks!
I’m confused with this screen
