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My 94 year old mother did something to her iPhone 11. She is now locked out of her phone. She doesn’t have a computer. How can I get the phone for her to be able to use it?

How to restore an iPhone 11 without a computer when the phone won’t take the passcode.

iPhone 11

Posted on Jan 14, 2021 2:53 PM

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Question marked as Top-ranking reply

Posted on Jan 14, 2021 3:02 PM

You must use a computer and it will wipe the phone of all its contents.

In normal times you could take it to an apple store but these days you will have to borrow a Mac, or a PC with itunes installed

If you forgot the passcode on your iPhone, or your iPhone is disabled

video

How to restore your iPhone if you forgot your passcode - Apple Support

1 reply
Question marked as Top-ranking reply

Jan 14, 2021 3:02 PM in response to 54-12zee

You must use a computer and it will wipe the phone of all its contents.

In normal times you could take it to an apple store but these days you will have to borrow a Mac, or a PC with itunes installed

If you forgot the passcode on your iPhone, or your iPhone is disabled

video

How to restore your iPhone if you forgot your passcode - Apple Support

My 94 year old mother did something to her iPhone 11. She is now locked out of her phone. She doesn’t have a computer. How can I get the phone for her to be able to use it?

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