Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Possible spoof call

Did some service call iPhone/iPad Air 3 users asking them to contact Apple support? The number I received the call from is (866) 358-8717 and the call back number (supposedly toll free) is (315) 232-8257. I did not call them back because I wanted to check to see if it's some kind of phishing scam. Thanks for any insight you might provide.

iPhone 11

Posted on Jan 14, 2021 3:28 PM

Reply
Question marked as Best reply

Posted on Jan 14, 2021 3:32 PM

It is a Phishing Scam. Apple NEVER calls people asking them contact support. NEVER.


See this link --> Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


In contrast, a spoofed call is a number which appears to be a normal number, often with digits similar to a local number, which is not local and is trying to sell you something.

1 reply
Question marked as Best reply

Jan 14, 2021 3:32 PM in response to StrangeCall0114

It is a Phishing Scam. Apple NEVER calls people asking them contact support. NEVER.


See this link --> Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


In contrast, a spoofed call is a number which appears to be a normal number, often with digits similar to a local number, which is not local and is trying to sell you something.

Possible spoof call

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.