Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple logo flash at startup

New iPhone 12 Pro. At startup the Apple logo flashes super bright for a brief second then the screen goes dark for about 10 seconds before the Apple Logo re appears at normal brightness to finish the startup. I’ve had iPhones for years and never had the logo turn on and then off during startup. Is that Normal for the 12?

iPhone 12 Pro, iOS 14

Posted on Jan 14, 2021 6:41 PM

Reply
Question marked as Best reply

Posted on Jan 17, 2021 4:36 PM

There seem to be more reports of this issue over the past few days; as of now, there's no official response from Apple yet, but it's certainly not normal.


For the most part it seems the phone can function normally after it boots up, although in my case it eventually led to the phone needing to be connected to power before it would boot up. I'm waiting to see what Apple says over the next few days.

1,089 replies

Jan 28, 2021 2:12 PM in response to Blue-per

Same issue. I had 4 replacements and the same issue everytime. 256GB Graphite and the problem was from when I took it out the box and turned it on for the first time. Returned and got a Gold 512GB with the same issue. Returned again for the same and same issue. Returned for a 3rd time and got the Graphite 512GB to find it was fine for a day and then restarted just to check and guess what?!.....


Can't be bothered returning anymore.. Will wait for Apple to respond...there better be a fix for this!!

Jan 28, 2021 10:54 PM in response to KL4USK

Hi again. I went down to the service provider shop and they gave me brand new one! They could se the error when it turned on and also the burn-in on the screen, even though its hard to see. The new iPhone 12 Pro i got instead had ios 14.2.1. and didnt have the flash error when turning on the phone... It starts normally, like an iPhone should! I'm not updated it to the newest ios, before they fix it... !

Jan 29, 2021 12:07 AM in response to Blue-per

Facing same issue on iPhone 12. Updated device to 14.4 but that weird startup behaviour still exist. I talked to apple support they told me that most probably this is just a software issue which will get fixed in upcoming updates. Let’s hope that apple will take this issue seriously and fix it as soon as possible.

Jan 29, 2021 7:01 AM in response to DennyLaFev

While doing the new iOS 14.4 update (which does not fix this issue), did anyone notice the initial apple logo that come up while the phone is installing was super bright as well (which took quite a while)... but on the second installation restart the apple logo was normal. Interesting yes? Happened the exact same way for both my iPhone 12 Pro Max and my wife's. Some people have been commenting about this burning in the apple logo into there OLED screens which is very possible but I did not see that happen to my phones. I wish Apple would expedit a fix to address this soon... Apple seems OK to swap phones out all the time which does not fix the issue and I spoke to a manager at apple support about this two weeks ago and nata...

Jan 29, 2021 9:14 AM in response to Blue-per

I too had my iPhone 12 Pro replaced and the same issue with the brief flash of the logo. 14.4 did not fix this. Called Apple and they were not aware of this issue. Informed the support rep and all they wanted to do was a reset/restore. Really poor support from Apple for such a pricey phone. I came over to Apple for quality, this is not the case with this issue/phone.

Jan 29, 2021 8:00 PM in response to Blue-per

I've been noticing this issue since I got the phone 3 weeks ago. Last week, I called Apple support about this over the phone since it's bugging me, but was told that this was normal... which is obviously isn't. You can see just from rebooting videos on YouTube that this isn't normal. I read from somewhere that this could be an indicator of a corrupted system file. I'm also not sure what's the next thing to do, though.

Jan 30, 2021 8:05 AM in response to Shawky101

Thank you Shawky101 for your reply. Although I read some comments of people saying that the issue appears only after the first full charge (100%), I did not speak about that in my post due to the fact that two users (MrMiyamoto and roT-) wrote that their iPhones were already experiencing the issue even before the first charge.

I get your point of view, after so many replacements it is logical that you get that impression. But if what they say is true and they are sure, then there is no direct relation between the flashing logo and the first full charge.

Apple logo flash at startup

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.