FaceTime I can see the person but they can’t see me

How come I can see and hear the person I am FaceTiming but they can’t see me but hear me? What can I do to fix this problem?

iPhone 8, iOS 14

Posted on Jan 14, 2021 10:22 PM

Reply
4 replies

Jan 16, 2021 2:39 PM in response to haruto24

Hey there haruto24,


Thanks for reaching out to Apple Support Communities. We understand that you're having some issues with video and audio when making a FaceTime call. We're happy to provide some assistance.


Have you tried a different internet connection? Check out this helpful resource under the "If you have connection or sound quality issues with FaceTime" section:


If you can't make a FaceTime call on your iPhone, iPad, or iPod touch


If the issue persists, this may seem like a simple step, but have you restarted your device? Restarting your device can resolve unexpected issues. Take a look here on how to restart your iPhone:


Restart your iPhone


If the issue persists after that, let us know if this occurs with multiple contacts or a specific contact to help isolate this issue.


We hope this helps.


Have a great day!

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FaceTime I can see the person but they can’t see me

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