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handoff is not working on one device

what should I do?


I have already checked it's the same apple ID

iPad Pro, iPadOS 14

Posted on Jan 15, 2021 2:16 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 15, 2021 2:35 AM

Your local network may be failing to pass Apple Bonjour traffic - or your WiFi Router/Network Switch may be blocking this device discovery protocol.


You may find that restart of your network components will resolve the problem. You’ll need to restart your network devices in the correct order. Assuming that you WiFi Router provides DNS services for your network, restart devices in this order - allowing time for devices to fully boot/restart prior to restarting other devices:


  • WiFi Router
  • Upstream wired Network Switch(es)
  • WiFi Access Points / Network Extenders
  • Other fixed infrastructure devices - such as Printers
  • Client devices


Restarting your iPad/iPhone, after restarting other devices in the correct sequence, is most simply achieved by a forced-restart of each device. For iPad:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.



For iPhone, the process may differ by model:

Force restart iPhone - Apple Support


1 reply
Question marked as Top-ranking reply

Jan 15, 2021 2:35 AM in response to bienne

Your local network may be failing to pass Apple Bonjour traffic - or your WiFi Router/Network Switch may be blocking this device discovery protocol.


You may find that restart of your network components will resolve the problem. You’ll need to restart your network devices in the correct order. Assuming that you WiFi Router provides DNS services for your network, restart devices in this order - allowing time for devices to fully boot/restart prior to restarting other devices:


  • WiFi Router
  • Upstream wired Network Switch(es)
  • WiFi Access Points / Network Extenders
  • Other fixed infrastructure devices - such as Printers
  • Client devices


Restarting your iPad/iPhone, after restarting other devices in the correct sequence, is most simply achieved by a forced-restart of each device. For iPad:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.



For iPhone, the process may differ by model:

Force restart iPhone - Apple Support


handoff is not working on one device

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