It looks like you need to update your payment method. Start here: https://support.apple.com/en-us/HT203005
2 replies
This once happened to me when I tried to buy something on Roblox. All you could do is request a refund from NetEase. You send an email to the customer service, and they will ask you for the receipt. You send the above details to them and they will refund you hopefully.
I got a pending purchase for a order but I never got the vouchers on my game