Guarantee service

Hi! I’m planning to purchase an iPad Air 4 in Russia, but I live in Europe. Would the guarantee service for such a device be provided in the Netherlands?

Posted on Jan 15, 2021 5:28 AM

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Question marked as Top-ranking reply

Posted on Jan 15, 2021 5:38 AM

The country in which you purchase your device will determine the guarantee period and terms applied. In general, most Apple devices have a limited one year warranty.


If you elect to purchase AppleCare+ coverage, if available in the country of purchase, AppleCare+ cover is limited to the country/territory in which it is purchased. For example, for a device purchased in the EU with AppleCare+, you have the following benefits:


1) The Apple one-year limited warranty - valid in all countries in which Apple has formal Sales presence.

2) A full two-year warranty under EU law - valid in any EU member state.

3) AppleCare+ extended protection - valid in any EU member state.


If purchased outside the EU, a claim made within the EU is restricted to Apple’s one year limited Warranty.

3 replies
Question marked as Top-ranking reply

Jan 15, 2021 5:38 AM in response to polykko

The country in which you purchase your device will determine the guarantee period and terms applied. In general, most Apple devices have a limited one year warranty.


If you elect to purchase AppleCare+ coverage, if available in the country of purchase, AppleCare+ cover is limited to the country/territory in which it is purchased. For example, for a device purchased in the EU with AppleCare+, you have the following benefits:


1) The Apple one-year limited warranty - valid in all countries in which Apple has formal Sales presence.

2) A full two-year warranty under EU law - valid in any EU member state.

3) AppleCare+ extended protection - valid in any EU member state.


If purchased outside the EU, a claim made within the EU is restricted to Apple’s one year limited Warranty.

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