Inquiry about phone problem

Hi, i dropped my phone heavy today and it automatically shut down. However after 1 minutes, I press the on/off button it can restart again can i know about is this a normal situation or my phone will start to have problems soon?

Posted on Jan 15, 2021 7:08 AM

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Posted on Jan 15, 2021 7:18 AM

It's impossible for anyone here to know how hard the drop was or whether the phone sustained any internal damage. You said the phone powered back on, which is a good sign. I would recommend you immediately ensure it's backed up and then keep an eye on it over the next few days to see if you notice any issues with normal operation. If you do see issues, schedule an appointment at your Apple Store Genius Bar for evaluation and options.

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Question marked as Top-ranking reply

Jan 15, 2021 7:18 AM in response to jr_2801

It's impossible for anyone here to know how hard the drop was or whether the phone sustained any internal damage. You said the phone powered back on, which is a good sign. I would recommend you immediately ensure it's backed up and then keep an eye on it over the next few days to see if you notice any issues with normal operation. If you do see issues, schedule an appointment at your Apple Store Genius Bar for evaluation and options.

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Inquiry about phone problem

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