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User profile for user: A20-21a10
A20-21a10 Author
User level: Level 1
8 points

Having multiple issues with an iphone SE (2020)?

I am trying to help a family member with an iphone SE (2020) that is having multiple issues. After logging into the appleid account with Safari, the payment and shipping screen can not be accessed. The error Payment Information unavailable keeps showing up. From the iphone, I tried deleting the payment method and adding again, but the error still shows. Also, the appleid account can not be accessed from the pc through a browser. I tried my own account on the same pc and the account can log in. Also, the App Store does not show recent update history.

iPhone SE

Posted on Jan 15, 2021 7:26 AM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,711 points

Posted on Jan 15, 2021 7:46 AM

For the phone, some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,711 points

Jan 15, 2021 7:46 AM in response to A20-21a10

For the phone, some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,711 points

Jan 15, 2021 12:39 PM in response to A20-21a10

You are welcome. Others have posted it can take a while to update.


If necessary, contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call      


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.



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Having multiple issues with an iphone SE (2020)?

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