I just bought a Canon Pixma MG3620 printer. It won't connect to my MacBook Air or my iPhone xr. The Canon support says my IP address has a Trojan that won't let them connect. They say they can correct the problem and talk $$. How does one get rid of a Trojan on their IP address. I am not very good at understanding all this stuff.
iPhone XR, iOS 14
Unfortunately, you did not call Canon. Such claims from such “tech support” folks is nothing but absolute nonsense. Do not pay these criminals.
If you permitted the criminals to access your computer, consider it compromised. Immediately, change all passwords ever used from that computer.
If you provided financial information to the criminals, consider that information compromised. Contact your financial institution for steps to deal with the bank card.
Unfortunately, you did not call Canon. Such claims from such “tech support” folks is nothing but absolute nonsense. Do not pay these criminals.
If you permitted the criminals to access your computer, consider it compromised. Immediately, change all passwords ever used from that computer.
If you provided financial information to the criminals, consider that information compromised. Contact your financial institution for steps to deal with the bank card.
There is no such thing as a “Trojan on an IP address”. So, I would be 100% concerned that you were not talking to anyone from Canon support. There are literally hundreds of bogus numbers found on the internet when searching for tech support.
It was the 1-888 number from the Canon site. They were difficult to understand.
trojan on ip address
