Apple music can't locate some music files

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Level 1

13 points

Apple music can't locate some music files

I have had a mix of music from the iTunes store and from CDs loaded to iTunes over the years and have played it successfully on several generations of devices. Now, much of that cannot be found by the Music app on my iPhone, iPad or Mac. Those "unable" albums appear on the iPad and Mac (not on the iPhone) without artwork and the songs appear when I open the album but when I try to play something I get a message of:

The song “(name of song)” could not be used because the original file could not be found. Would you like to locate it?

I click on Locate and the Finder opens but no song is located.

Any suggestions for finding my "lost" music?

iPhone 12 iOS 14.2.1, iPad 2018, iOS14.2, Mac Big Sur

iPhone 12, iOS 14

Posted on Jan 16, 2021 10:12 AM

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Answer 1

Wcats Author

Level 1

13 points

Jan 17, 2021 8:34 AM in response to Wcats

I have partially solved the issue but not completely. I was able to sign in to my old account, see purchases, delete those items from Music and download them again. But the problem still exists because not all purchases appear and I am still not able to access what has been loaded from CDs even though the items in both of those groups are listed in Music. Those are the items for which I get the error message above.

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Apple music can't locate some music files

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