You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone XR dual sim

I bought a dual-sim i-phone XR for a hard SIM card and e-Sim, the former for France and the latter for the UK. I managed to make the e-sim going for the Uk phone number, but when I inserted the French SIM card I couldn’t make it work. My previous dual sim android phone indicated both phone lines in SETTINGS and when I made a call I was given the choice which sim to use. No such option with the XR. What did I wrong?

Glatty

iPhone SE, iOS 12

Posted on Jan 18, 2021 2:57 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 18, 2021 3:02 AM

To use two different carriers, your iPhone must be unlocked. Otherwise, both plans must be from the same carrier. If a CDMA carrier provides your first SIM, your second SIM won't support CDMA. Contact your carrier for more information. 


If you have an enterprise or corporate cellular service plan, check with your company administrator to see if they support this feature.

1 reply
Question marked as Top-ranking reply

Jan 18, 2021 3:02 AM in response to Glatty

To use two different carriers, your iPhone must be unlocked. Otherwise, both plans must be from the same carrier. If a CDMA carrier provides your first SIM, your second SIM won't support CDMA. Contact your carrier for more information. 


If you have an enterprise or corporate cellular service plan, check with your company administrator to see if they support this feature.

iPhone XR dual sim

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.