Sensitive Touchpad on new MacBook Air

Thanks for getting back to us, gmhoffman. It's appreciated.

New user or group setup - Apple Support -- Create a new user account to see if it happens there as well. This will help determine whether the issue is system-wide or limited to your user account.

How to use safe mode on your Mac - Apple Support -- Also, restart your MacBook Air in safe mode and test the issue. Depending on whether or not it occurs, apply the additional steps below:

"If the issue continues in safe mode

If the issue continues while in safe mode, or your Mac restarts several times and then shuts down while starting up in safe mode, you should reinstall macOS and make sure that your Apple software and third-party apps are up to date.

If the issue doesn't continue in safe mode

If the issue doesn't continue while in safe mode, leave safe mode by restarting your Mac normally. Then test for the issue again. The issue might be resolved.

If the issue returns after leaving safe mode, startup items are probably at fault. Apps can install such items in numerous places, and they aren't always easy to find or recognize. For that reason, you should first make sure that you've installed any available updates for your Apple software and third-party apps.

If updating your software doesn't help, try any of these solutions:

• Test your login items.
• To learn whether software in your user account is causing the issue, set up a new user account, then log in to it and try to reproduce the issue in that account.
• Unplug all accessories from your Mac, including printers, drives, USB hubs, and other nonessential devices. You could have an issue with one or more of those devices or their cables.
• Reinstall macOS."

Let us know how that goes.

Take care.

Hi there, gmhoffman.

It appears that the Trackpad on your MacBook Air is too sensitive, and you'd like to adjust the sensitivity. We're glad to glad to provide assistance.

Change Trackpad preferences on Mac - Apple Support -- You can find the settings to manage the Trackpad under Apple menu () > System Preferences > Trackpad.

If your pointer is jumpy when you use a trackpad, Magic Trackpad, or Magic Mouse - Apple Support -- If adjusting the settings doesn't fix this, apply the steps in this article.

Feel free to get back to us with any questions or problems you may have.

All the best.