cannot set up touch id on mac book pro

bigfrog01 wrote:

I have a new Mac Book Pro 16 inch computer. I am unable to set up touch ID after several attempts

Use Touch ID on Mac - Apple Support

Intel Macs only, does not apply to M1 SoC

Try resetting the SMC https://support.apple.com/en-us/HT201295

if no resolve

Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379

If you still have a issue Call Customer Support (800) MY–APPLE (800–692–7753)

(keep in mind if this is a hardware issue, you have a limited 14-days for a full refund or exchange for one that works out of the box.)