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cannot set up touch id on mac book pro

I have a new Mac Book Pro 16 inch computer. I am unable to set up touch ID after several attempts

Posted on Jan 18, 2021 4:07 PM

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Question marked as Top-ranking reply

Posted on Jan 18, 2021 4:28 PM

bigfrog01 wrote:

I have a new Mac Book Pro 16 inch computer. I am unable to set up touch ID after several attempts



Use Touch ID on Mac - Apple Support



Intel Macs only, does not apply to M1 SoC

Try resetting the SMC https://support.apple.com/en-us/HT201295


if no resolve

Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379



If you still have a issue Call Customer Support (800) MY–APPLE (800–692–7753)

(keep in mind if this is a hardware issue, you have a limited 14-days for a full refund or exchange for one that works out of the box.)

1 reply
Question marked as Top-ranking reply

Jan 18, 2021 4:28 PM in response to bigfrog01

bigfrog01 wrote:

I have a new Mac Book Pro 16 inch computer. I am unable to set up touch ID after several attempts



Use Touch ID on Mac - Apple Support



Intel Macs only, does not apply to M1 SoC

Try resetting the SMC https://support.apple.com/en-us/HT201295


if no resolve

Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379



If you still have a issue Call Customer Support (800) MY–APPLE (800–692–7753)

(keep in mind if this is a hardware issue, you have a limited 14-days for a full refund or exchange for one that works out of the box.)

cannot set up touch id on mac book pro

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