Connectivity problems after updating to IOS 14.3

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Level 1

8 points

Connectivity problems after updating to IOS 14.3

I have a iphone 8 and I updated to IOS 14.3 some weeks ago. Since then it has been impossible to connect to many Apps such as whatsApp. I get messages that my phone is not connected to the internet. even though the phone indicates i am connected to wifi or 4G. Connecting to email servers is a better but patchy. I tried everything from factory reset to having my phone tested at a Genius bar. According to the latter, the hardware is OK. Their only suggestion was to swap the phone for a new SE at a cost of € 470..

Is there anyone out there that has had the sames issues? And found a solution ??

Thanks

John

iPhone 8, iOS 14

Posted on Jan 18, 2021 6:51 PM

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Answer 1

Best reply

SravanKrA

Community+ 2024

Level 10

411,090 points

Jan 18, 2021 8:03 PM in response to evert128

Check your WiFi Router / Modem for --> Recommended settings for Wi-Fi routers and access points ...

Connecting to Wifi is the first part and then getting connected to the Internet is the second

If you connect to a Wifi, doesn't necessarily mean you are connected to the internet. If you are not connected to wifi could be a problem of iPhone settings or Router/Modem Settings
If you are not connected to the internet is the sole issue of Router / Modem Settings. Contact your ISP immediately

For your Internet connection.

Over Cellular: contact your Carrier (Cellular Service Provider). The agency who issued the SIM to you
Over WiFI: Contact your ISP (Internet Service Provider), the agency who provided the Internet Service on your Modem/Router to you

However --> Connect iPhone to the Internet - Apple Support

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Answer 2

evert128 Author

Level 1

8 points

Jan 19, 2021 2:02 AM in response to SravanKrA

Thank you - i am going to try!

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Connectivity problems after updating to IOS 14.3

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