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User profile for user: evert128
evert128 Author
User level: Level 1
8 points

Connectivity problems after updating to IOS 14.3

I have a iphone 8 and I updated to IOS 14.3 some weeks ago. Since then it has been impossible to connect to many Apps such as whatsApp. I get messages that my phone is not connected to the internet. even though the phone indicates i am connected to wifi or 4G. Connecting to email servers is a better but patchy. I tried everything from factory reset to having my phone tested at a Genius bar. According to the latter, the hardware is OK. Their only suggestion was to swap the phone for a new SE at a cost of € 470..


Is there anyone out there that has had the sames issues? And found a solution ??


Thanks

John


iPhone 8, iOS 14

Posted on Jan 18, 2021 6:51 PM

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
419,492 points

Posted on Jan 18, 2021 8:03 PM

Check your WiFi Router / Modem for --> Recommended settings for Wi-Fi routers and access points ...


Connecting to Wifi is the first part and then getting connected to the Internet is the second

  1. If you connect to a Wifi, doesn't necessarily mean you are connected to the internet. If you are not connected to wifi could be a problem of iPhone settings or Router/Modem Settings
  2. If you are not connected to the internet is the sole issue of Router / Modem Settings. Contact your ISP immediately


For your Internet connection.

  • Over Cellular: contact your Carrier (Cellular Service Provider). The agency who issued the SIM to you
  • Over WiFI: Contact your ISP (Internet Service Provider), the agency who provided the Internet Service on your Modem/Router to you


However --> Connect iPhone to the Internet - Apple Support


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Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
419,492 points

Jan 18, 2021 8:03 PM in response to evert128

Check your WiFi Router / Modem for --> Recommended settings for Wi-Fi routers and access points ...


Connecting to Wifi is the first part and then getting connected to the Internet is the second

  1. If you connect to a Wifi, doesn't necessarily mean you are connected to the internet. If you are not connected to wifi could be a problem of iPhone settings or Router/Modem Settings
  2. If you are not connected to the internet is the sole issue of Router / Modem Settings. Contact your ISP immediately


For your Internet connection.

  • Over Cellular: contact your Carrier (Cellular Service Provider). The agency who issued the SIM to you
  • Over WiFI: Contact your ISP (Internet Service Provider), the agency who provided the Internet Service on your Modem/Router to you


However --> Connect iPhone to the Internet - Apple Support


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Connectivity problems after updating to IOS 14.3

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