Image Capture finds the scanner and scans, but none of the Epson drivers find the scanner. I just updated them so they are current.
All suggestions are welcome!
Lane Grann
Charlotte, NC
MacBook Air 13″, macOS 10.15
Lanegs1 Said:
"Epson V500 scanner not recognized after upgrade to OS Catalina 10.15.7: Image Capture finds the scanner and scans, but none of the Epson drivers find the scanner. I just updated them so they are current. All suggestions are welcome![...]"
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Saving a Few:
Run it Using a Windows Virtual Machine:
If there ends up being not solution for this, consider using a Virtual Machine(VM) for running Windows (Windows-in-a-window). It would be much less than purchasing a new scanner. You would open the scanner software on the VM, and use Windows-only compatible software on it. All would be accessed and would operate as desired on the VM. Virtual Machine applications include VMWare Fusion and Parallels. Learn more here: What Is a Virtual Machine? - VMWare Support.
The only way to use it on your Mac may be though use of a virtual machine. It may be less expensive than a new scanner. It would run right off of that.
Run it Using a Windows Virtual Machine:
If there ends up being not solution for this, consider using a Virtual Machine(VM) for running Windows (Windows-in-a-window). You would open items in it, and use Windows-only compatible software on it. All would be accessed and would operate as desired on the VM. Virtual Machine applications include VMWare Fusion and Parallels. Learn more here: What Is a Virtual Machine? - VMWare Support.
As you can see from the link provided your scanner is supported by Epson on your mac
running Catalina.
When you download these downloads they need to be installed, have you done that.
You may need to reset the printing system this includes scanners.
Reset the Mac printing system to solve a problem - Apple Support
When you say updated, do you mean the ICA v5.8.9 driver from Jan 5, 2021? If that is not working for you, then your alternative is to contact Epson, or decide on vendor independence and just use the paid VueScan Professional, which expects a functional Epson driver to be installed, and may actually work properly with that v5.8.9 driver. There is a free VueScan trial to determine that.
Have you updated the drivers for your scanner.
Click on this link,
make sure the operating system is set for macOS Catalina.
download what is on offer and then double-click to install them.
Thanks for the quick reply! Though quite disappointing that I might have to spend $50 - 100 just to be able to use my existing scanner. Glad to know that this is a sadly common issue and not user error. :-)
I will contact Epson, since they still sell the V500 flatbed scanner--it's not discontinued--and see if they have a workaround or an updated driver to be released.
Best regards,
Lane in Charlotte NC
Thanks for this other option. Oddly enough, this scanner worked fine with Mac OS for several years, so I question whether Windows is the answer (I really do not want to go there!). But I'll keep this in mind as a last resort, considering that it would cost at least $200! The same cost a my scanner!
Lane Grann
Charlotte NC
Yes, unfortunately I've done all that but no joy. Apparently OS Catalina stranded quite a lot of scanners and I have another scanner that could be vulnerable in future. SO I believe that I am going to take Viking OSX's advice and try VueScan as the company appears to specialize in scanners and address this particular issue.
Thanks so much, however, for your suggestion.
Stay safe, everybody!
Lane Grann
Charlotte, NC
Epson V500 scanner not recognized after upgrade to OS Catalina 10.15.7
