Brother scanner doesn't work after Ventura upgrade

Just went through this and had to

1) Delete the printer from my iMac (Ventura 13.1)

2) Download and update the driver from Brother

3) Download and run the firmware update tool from Brother

4) Restart my iMac

Now the scanner is working and with full features.

I am sorry you are having scanner problems. If you will bear with me, I will offer some things to consider which may be useful. Whenever we install an operating system upgrade or some OS updates, printers and scanners will often stop working. Then a new OS compliant software must be installed for the scanner to work. Experience has shown that many printer/scanner manufacturers are very slow to provide updated software. What you can do is to thoroughly check theBrother web site for updated compliant software that works. If none is available, then you should ask when it will be released. If that doesn't work, you can try scanning using Apple's Image Capture app. It will scan, but is not full featured. Another alternative is to download and try the full featured scanner software from VueScan. You can try it for free. It will show a watermark until you purchase it. I bought it and can recommend it. I have no association with VueScan. Good luck.

VueScan Scanner Software for macOS Catalina, Windows 10, and Linux

I just checked Printers & Scanners and discovered I had two entries for the printer. One had Driver Version 3.0; the other 4.0.14. I deleted the printer with the older version and now scanning works with Brother app.

I'm guessing that one of the updates might have caused this issue.

I am sorry you are having scanner problems. If you will bear with me, I will offer some things to consider which may be useful. Whenever we install an operating system upgrade or some OS updates, printers and scanners will often stop working. Then a new OS compliant software must be installed for the scanner. Experience has shown that many printer/scanner manufacturers are very slow to provide updated software. What you can do is to thoroughly check the vendor's web site for updated compliant software that works. If none is available, then you should ask when it will be released. If that doesn't work, you can try scanning using Apple's Image Capture app. It will scan, but is not full featured. Another alternative is to download and try the full featured scanner software from VueScan. You can try it for free. It will show a watermark until you purchase it. I bought it and can recommend it. I have no association with VueScan. Good luck.

VueScan Scanner Software for macOS Catalina, Windows 10, and Linux

You say that you downloaded the latest driver. My question is:

• Is that driver specifically listed as being for your specific printer?
• Does that driver say it works with your specific version of your computer's operating system?

If the answer is yes then I recommend that you contactBrother's support site for assistance. As noted above there are alternatives available to make your scanner function. VueScan will work with any fairly recent scanner.

Aha. Shared devices looks grayed out. But... if you hover over it and click, devices magically appear. I got a scan. I had to discover that you can set dpi if you click "Show Details". It should also say "Set". Thanks. (I did already get the current job done with my HP Printer when I discovered it was a Brother only bug.). Hopefully, Brother comes out with a new driver soon. I can now wait.

First step is to delete the printer/scanner from Printers & Scanners in System Settings. Then try to add a new printer, which should provide the latest drivers automatically. Solved the issue for me.

The official response from Brother:

With that said, you may be able to use the Image Capture app instead of the Open Scanner in Settings. That is the first thing I would try. If the standard ICA driver that is provided with the OS is unable to detect your scanner in Image Capture, then you will need an ICA driver from brother. Since they choose not to support Ventura, you may be able to find it in a different model from Brother. They say it is included with the Printer Drivers that you can download, but don't know if they give you the option to just install the ICA driver without the printer drivers.

I had the same issue. I updated to the latest driver, but no improvement. Brother is not going to update my model support.

The work around I found is to create a new printer, that is "Control panels-> Printers and Scanners-> Add printer, Scanner or Fax". For me (a brother MPC8680DN) it comes up in the list. Select it and give it a new name, perhaps with a number at the end. Like Upstairs Brother 2023-1. It works for 3-7 scans, then you have to create another printer with a new name. Don't worry the control panel will let you delete the old ones.

My guess is there is some form of access restriction, maybe with removing or rewriting a file. Hoses the system, but gets recreated with a new printer activation (new folder I am sure).

Hope that helps someone.

Image Capture works (check Shared devices), as does VueScan.

Actually, I just tried Image Capture and that worked for me.

Just got off chat with Brother and they don't have any intentions of updating their drivers and apps and, therefore, will not be supporting Ventura. I have a MFC-9970CDW with the same issues. I can print but just tried to scan to send tax stuff to my accountant and found out I can't scan. Bottom line is they want you to buy a new printer!

I had the same problem and I solved it by installing "Scanner Driver (ICA)" from this page:

https://support.brother.com/g/b/downloadend.aspx?c=us&lang=en&prod=mfcl2740dw_us_eu_as&os=10077&dlid=dlf105627_000&flang=4&type3=10279

I'm glad you found a solution. VueScan usually works well, but if it doesn't work with your unit I would check their web site to confirm whether is is supported. Sometimes they have to release updates that will work both with a new OS and a particular scanner.

If your scanner doesn't work, there is nothing for image capture to connect to.

If you are using the manufacturer supplied scanning software and they don't offer an update, Image Capture is definitely an option. Image Capture uses a standard ICA driver for scanning, which completely bypasses the outdated scanning software supplied by the manufacturer.