Brother scanner doesn't work after Ventura upgrade

I have a 2017 Macbook Pro 13-inch, serial # FV***V22. I recently upgraded to Ventura 13.0.1 and now my scanner won't work. Previously I would got to System Settings, click Printers & Scanners, and click the Open Scanner button. Since the software upgrade, when I click the Open Scanner button, a new page opens with the name of my printer at the top (Brother MFC-J870DW) but nothing happens after that. I was able to use the scanner with an app (Brother iPrint&Scan) but regret the loss of innate scanner ability


[Personal Information Edited by Moderator]

MacBook Pro 13″, macOS 13.0

Posted on Dec 3, 2022 7:29 AM

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Posted on Feb 7, 2023 9:09 AM

Just went through this and had to

1) Delete the printer from my iMac (Ventura 13.1)

2) Download and update the driver from Brother

3) Download and run the firmware update tool from Brother

4) Restart my iMac


Now the scanner is working and with full features.

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31 replies

Feb 17, 2023 10:20 AM in response to Ronasara

Ronasara,


Yes, I did see it and opened Image Capture and don't see any way to setup the scanner. My Brother Printer, Scanner, Fax is in my OS config so not sure what else needs to happen to get Image Capture to recognize my device.


I have not tried VueScan but need at least the $50 version to support scan to PDF and document feeder. At this time I am just moving files to my wife's Windows machine that still supports the Brother app and drivers. Not the best approach but works and need it right now.

Apr 4, 2023 9:15 AM in response to schobo

Same thing with my Canon. They are no longer supporting after Catalina. Image capture doesn't work as it needs a camera or scanner so not sure why people are recommending it. If your scanner doesn't work, there is nothing for image capture to connect to. I don't scan often so I'll find somebody with a scanner. I refuse to buy another one-this one is perfectly functional. Planned obsolescence in another form.

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Brother scanner doesn't work after Ventura upgrade

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