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Level 1

4 points

AirPods are connected but not playing music

My AirPods connect to my phone, I hear the connected noise in the ear piece and then when I try to play a video from my photo album I get a message to say unable to load in higher quality. When I try to play music on Spotify it just plays through the phone and not the AirPods. I try to click to listen through AirPods in Spotify and that doesn’t work. I have restarted my iPhone and reset my AirPods and still doesn’t work. My phone is also on the latest update so not that either.

Posted on Jan 20, 2021 6:40 AM

Best reply

MrBill3

Level 10

103,732 points

Posted on Jan 20, 2021 2:50 PM

Hello,

When they seem to be connected, but won't play, try this:

1) Open the Control Center

2) Long press on the music controls

3) Select the output option (little up-arrow with circles)

4) Select AirPods

Good luck.

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AirPods are connected but not playing music

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