Serial number not valid

I'm trying to contact Apple Support to resolve an issue with my MacBook Pro camera not working and I cannot phone/chat with them because it is saying that my Serial number is not valid. Any ideas? Please don't just comment saying that you've had a similar issue that you've not been able to resolve.

MacBook Pro 13″, macOS 10.13

Posted on Jan 20, 2021 8:07 AM

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Question marked as Top-ranking reply

Posted on Jan 20, 2021 8:40 AM

lewisgrahamsmall wrote:

I'm trying to contact Apple Support to resolve an issue with my MacBook Pro camera not working and I cannot phone/chat with them because it is saying that my Serial number is not valid. Any ideas? Please don't just comment saying that you've had a similar issue that you've not been able to resolve.


Update your proof of purchase

Contact Apple Support to update your Apple device information.

https://support.apple.com/en-us/HT202703

1 reply
Question marked as Top-ranking reply

Jan 20, 2021 8:40 AM in response to lewisgrahamsmall

lewisgrahamsmall wrote:

I'm trying to contact Apple Support to resolve an issue with my MacBook Pro camera not working and I cannot phone/chat with them because it is saying that my Serial number is not valid. Any ideas? Please don't just comment saying that you've had a similar issue that you've not been able to resolve.


Update your proof of purchase

Contact Apple Support to update your Apple device information.

https://support.apple.com/en-us/HT202703

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Serial number not valid

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