Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

After downloading Big Sur this appears: "The update couldn't be verified"

I'm running Mojave 10.14.6 and wish to Upgrade to Big Sur. After selecting "Software Update" it starts to download Big Sur (12.2 GB). Upon completion the following error message appears: appears: "The update couldn't be verified". I hoped at least to find the downloaded file which is /Applications/Install/macOS_Big_Sur.app but it's not there.


Can anybody help me to solve this problem?


Mac mini 2018 or later

Posted on Jan 21, 2021 9:56 AM

Reply
Question marked as Best reply

Posted on Jan 21, 2021 10:05 AM

Backup your data before installing.

Make sure all your software is compatible with Big Sur.

https://discussions.apple.com/docs/DOC-250003076


goes into more detail.

5 replies

After downloading Big Sur this appears: "The update couldn't be verified"

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.