M1 MacBook Air - freezing cursor and stuck track pad

Hey there Daniel_87,

Thanks for reaching out to Apple Support Communities. We understand that you're having some issues with your trackpad becoming unresponsive. We're happy to provide some assistance.

The steps outlined in this article may help:

If your pointer is jumpy when you use a trackpad, Magic Trackpad, or Magic Mouse

Let us know if the issue persists after working through those steps and booting in safe mode (step 5).

Have a great day!

I am having the same issue.

I've had my M1 MacBook Air for less than a week, and at seemingly random times, the trackpad will freeze. The battery is not low, and no applications other than Chrome are open. This has now happened 4 times, and 3 out of the 4 times was after using the laptop for more than 6 hours. Everything you said lines up with my experiences. Connecting a second mouse works, but that does not correct the trackpad.

I am confident this is a software issue as others who have replaced their laptops continued to have problems. Besides that, I look forward to seeing if a replacement does fix your problem.

hi . I ran into this problem as well. I am running the newest update bigsur 11.2 and still a same problem with mouse cursor stuck !! is this ever going to get fix !! I'm a first time mac user and this is very frustrated. I called on already and all they said was to reboot. yes after reboot it will goes away but then it will come back . please apple I need help or I will switch back to PC

Update. After now.

1. phone and software iodate
2. chst try to trouble shoot suggest go to genius bar
3. gonto Genius Bar to be told “looks fine” then I wait 2@ minutes to show them it happening.
4. so they call me today and we reinstall the OS

eureaka it works.

for about an hour.

now same problem and unusable.

this is a 30 day old computer mind you.

Apple, read this thread. What’s going on with your prized new computer?

I bought Macbook Pro in jan 2021.

after I use 3-4 hours, macbook still quiet. I shut down immediately. thats it.

When I open the lid, its stuck. moving trackpad so fast, freeze, stuck, etc. same with you.

happen twice already.

Should I worry if It happen rarely? It occur when I shut down without closing tabs, and after using it more than 4 hours. when my lid opened.

I Install adobe creative suite, all original, and nothing hardware issue, I brought traveling.. no magnet whatsoever near.

i made 2 account. when start the mac, 1 use track pad with 3 finger, 1 other account use 2 finger. its always bring errors. Now I delete all acounts, only use 1 account, since then, no problem..

i want to replace but.. whats the odd

Same issue, new Macbook air less than month old. Not happy with Apple support who gave solution of SMC reset which did not fix, next option reinstall OS! What kind of support is this? Spend hours getting all configured and data migrated and updated OS multiple times in a month!

yea, I’m glad to find this thread. It almost felt like my computer was being hacked into. Exact same issue on m1 MacBook Air I bought a month ago. It’s steadily gone from bad to almost unusable now.

any sunlight on this. Apple needs to fix. Stet

I couldn't be more dissatisfied.

I bought a new m1 air 30 days ago and in the middle of brand new project and using it extensively.

This KNOWN issue has made it unsuable.

Others having same problem.

Same exeperience many have described.

I had a call and we updated OS.

I had a chat, with the suggestion I go in.

I went in. Got a diagnostic and told "it was fine".

But stuck around for 20 minutes until the problem emerged.

Then told to leave my computer for 2 days or take home and reinstall OS.

Which I'll do tonight

At which point, I'll have to fight to get new hardware?

Couldn't come in a worse time for project I'm on.

The computer is pretty much unusable after 10 minutes.

Just an awful experience.

Apple really not treating their people well on this one. Anyone else resolve this SIMPLY AND QUICKLY please do let me know.

It's really the worst service in the industry. They know their customers buy and user their product for serious stuff. To put something on market that doesn't work like this and it's "buyer beware". Come on.