M1 MacBook Air - freezing cursor and stuck track pad

I had this problem in macbook pro. It's become lesser problem when I delete accounts. It seems multiple/differences track pad settings confuse the mac. it helps.. for 2 weeks.

then I am working straight 7 hours, fine. battery is 5%, i turn it off. my son start it accidently, I move cursor fast, yes, it stuck again.

amazing..

Bought MacBook Pro M1 March 12 (Friday) and it’s been doing it everyday since. Returned to Bestbuy to show them the problem (which of course they didn’t believe me) but, it happened in front of customer service....he had some of the geek squad people come and investigate and no success. They offered me a new exchange but, I passed. Owned it for 4 DAYS!! Think I’ll wait till they figure this thing out. Annoying. Back to the old MacBook Pro for now. 🤷🏻‍♂️

I received a new 13" MacBook Pro last December. Am having my share of problems, including weekly unwarranted restarts , frozen arrow and more. I usually work connected to an external 27" screen and a member of an Apple support team urged me to disconnect from it, "because Big Sur software dealing with external screen is incomplete yet and is leading to different issues, including unwarranted restarts. It will be fixed in future versions." I unplugged the screen ten days ago and no unwarranted restarts since, but his does not mean much yet.

An interesting fact is that when I was connected to an external screen, and The Case of the Freezing Arrow cam with new chapters, the arrow did not freeze on the external screen and I could continue my work. I wonder if any of the members had such experience.

I am also having problems with disappearing Dock and Mail on Mac which takes 8-9 minutes to launch. Where is the forum for those questions, please?

Thank you

Abe

I have had the same issue with my new MacBook Pro M1! I’ve only had it three days and on day 2 after turning it on the cursor froze and the laptop turned itself off after a few minutes then came back on after and it was still frozen. I rang tech support and they walked me through a completely erase and reset which worked. The next day it happens again. Really disappointed after it taking 2 months to receive the device because it got lost in the post. This being my first experience buying from apple I shan’t be buying from them again.

I am sorry to read about your recent experience and frustration with MacBook Pro M1, which is similar to mine and to that of many thousands world-wide. However, I do not agree with your final conclusion. I have been loyal to Apple computers since 1986 and stopped counting how many Macs I owned since. I researched and wrote with them 8 books in two languages , did a PhD, ran businesses, communication, accounting, statistic, education - the lot! They were always far ahead of the opposition and a pleasure to work with. There is no doubt the M1 is exceptionally problematic in some aspects, but I trust the boys and girls at Cupertino are no idiots. They will keep burning the midnight oil and will soon come up with the answers. They are aware of the fact that M1/Big-sur produced – and is still producing daily – too many frustrated brand-loyalists and cautious potential new buyers. Apple's cost at stake cannot be ignored. Let's hope the answers will soon emerge.

Season greetings!

My wife's macbook air m1 displayed a similar behavior today (March 27th). Strangely the problem seems to have disappeared on its own. Go figure. Her computer was purchased in the first week it was available on Apple's website (apple store).

Michel G.

I have issues of random slow downs and freezing not to the point it drives me crazy as yet. VLC m1 version will not work on my m1 luckily Elmedia player does which I payed years ago so that's good.

I have had one kernel panic something I never saw on intel and I've had the Apple TV app go to a black full screen (audio only) and refuse to close I had to force close.

As long as things get no worse and hopefully improve I'm happy with my Mac but realise in a work situation this isn't good.

MacBook Pro 13' M1

I have the same issue. My MacBook is just 2 weeks old and it happened the first day I used it and then it keeps happening, too many times already every time I open it. I tried to ignore it like pressing the power button, like a hard reboot because I cannot click shutdown or any but this is getting annoying and tiring. This should not be happening on new laptop like once or twice is understandable but almost every time it SUCKS big time.

I had the exact same issue on my M1 Air, still on Big Sur 11.2.3, where the trackpad sometimes seems to be permanently clicked and the the cursor can't be moved or is behaving erratic and sometimes jerking around on its own. Most times it got resolved by closing and reopening the lid, or sometimes by pressing down in the corners of the trackpad one by one until it registered the click again.

I also turned off the tap-to-click option and since then it didn't happen any more, so maybe it is related to that. But who knows it might also return..

30-04-2021

It seems my new 13" MBP M1 Big Sur (in use since last December) is finally behaving itself. Last frozen arrow appeared March 16 and the one before that March 11. There was no self-triggered restarts during that period.

Logitech taught me how to make my old K480 keyboard work with M1, I connected to the computer a new Steelseries Engine 3 mouse, working in Bluetooth mode, and I am pleased to report that all is well with the system. Even launching my MAIL program, which previously took between 20 and 8 minutes, takes now 20-30 seconds. I wonder if the latter is the product of upgrading to OS11.3 that took place two days ago. Even my 27" non-Apple monitor works properly now. It seems eventually I reached the promised land and after four months of drama I am now starting to enjoy my new machine.

I wish that to all friends.

Abe Ariel

Update: because I was within the remorse period I opted for a replacement machine. I received it and within 2 days the same issue occurred. So this is obviously a software issue. I then had an update come through and since doing that everything has been fine.

Seems the only fix is to return the Air and swap it for a Mac Book Pro.

Now, with OS 11.3 I really enjoy my M1 13" MBP.

No frozen arrow, no self-triggered Restarts, MAIL works perfectly, as do the peripherals - Old Brother printer, Old Logitech K480 keyboard, new Steelseries mouse and old AOC 27" monitor.

I have same problem in my MacBook Air M1 Pad suddenly stop working and can't click it or move mouse I have to restart many times or shutdown for few hours to work again.

I hope Apple can solve this problem.

Same problem - same solution.

The Air is a lemon.

Apple knows that at least since last January and has done nothing about it.

Life is too short, especially when you pay top dollars for a computer and get aggravations from Day One.

If you can still do it at no extra cost, I suggest you return the lemon and change it for a peach.

I am using MacBook Pros since 2013 and a MacBook 2009-2013. Real pleasure!

My son changed from Air to MBP two years ago and is sorry he was ever involved with Air.

Good luck!

Been having this problem since I bought the computer months ago. It's been a huge hassle as I only get one day off a month and live on my computer for work. I've taken the computer in multiple times and spent hours on the phone with Apple trying to fix this problem. It still doesn't work properly. Despite hundreds of other people having this problem, they refuse to replace the computer. I've been a diehard Apple fan for almost 15 years, but looks like that will be changing when I replace my iPhone this year. Very disappointment in Apple and their lack of consideration for their customer's time. It's completely unacceptable to expect a customer to pay this much for a faulty computer then expect the customer to spend their free time trying to get it fixed.