Automator print plug in failure after Big Sur update

Since several years i´ve used a simple Automator print plug in to create an email (NewMailMessage) with an attached PDF (using cmd+P). ie sending a invoice as PDF in a pre set mail message.


After updating to Big Sur its not running fully. It opens Mail (if its closed) but the new mail message doesnt appear. Nothing happens and no warning messages. It works fine when I run it inside automator.


I had the same problem a couple of years ago after another update (not catalina) and Apple support helped me out after several attempts.

I tried to call Apple support again but they recommended me to use this community instead.

Is there anyone else experiencing this? Is there a simple fix (im not a techie :) )?

Thanks in advance!

MacBook Pro 13″, macOS 11.1

Posted on Jan 21, 2021 2:14 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 4, 2021 10:33 AM

I can offer a workaround:


Redo the same workflow, but as an application, instead of a print plugin.

Either save the application directly in ~/Library/PDF Services, or save it elsewhere and make an alias in that location.

This works!

The first time you get an alert that your application wants to "control your computer". Allow it. Done!

Similar questions

28 replies
Question marked as Top-ranking reply

Feb 4, 2021 10:33 AM in response to Andy Abernathy

I can offer a workaround:


Redo the same workflow, but as an application, instead of a print plugin.

Either save the application directly in ~/Library/PDF Services, or save it elsewhere and make an alias in that location.

This works!

The first time you get an alert that your application wants to "control your computer". Allow it. Done!

Feb 22, 2021 6:37 AM in response to a_schu


What i used to do, and want to do is: in Safari or Word print a screen/document (cmd+P) transfer in to a PDF and in to a mail template ( i used a short command cmd+Å that earlier responded with the automator pdf print plug in ). That was quick and easy before the upgrade to Big Sur. With the automator App it seems like i need to save the file and drag it to app.


I don't think you need to save it.


1) Put an alias to the application in ~/Library/PDF Services

One easy way to do that is to have the application visible in the Finder, open a new window (command-N), and then Command-Shift-G to "Go to Folder" and paste


~/Library/PDF Services


Command-option-drag the application to the PDF Services folder - this creates an alias.


From this moment on, it will appear in the PDF menu in a print dialog.

If you want, you can even add a shortcut - say command-option-control-P

Then it becomes a two shortcut thing: command-P command-option-control-P (you need to open the print dialog for the second shortcut to work).


I will try to present you with a complete example a little later.

Jan 22, 2021 3:21 AM in response to a_schu

When I test my version of your Print plug-in, it deposits a Sent email item with a zero-byte PDF icon attached, and no email is received when sent to one of my email accounts. Another Print plug-in that simply deposits the PDF to the Desktop works as expected. All of this on an M1 Mac mini running macOS 11.1.


I modified the Print plug-in to use different recipient email, and when that plug-in was used, there was no received email, nor any trace that it was in the Sent items where the previous trial had placed it. In each trial, I have checked the Junk and Trash folders for the receiving email account and found nothing.


In System Preferences > Security & Privacy > Privacy, I had already provided Automator with full disk access, and even after just providing Mail with full disk access, that adjustment did not change the outcome.


It is not beyond the realm of belief that Apple has introduced a bug in the New Mail action when used as a Print plug-in. I see no way forward that provides a solution for this enigma.


I would send bug feedback to the Automator product team, to at least get this on their radar.

Jan 25, 2021 5:53 AM in response to a_schu

You can downgrade to Catalina if you made a Time Machine backup of Catalina prior to the Big Sur upgrade. Boot into Recovery (⌘+R) and choose Restore from Time Machine Backup from the Recovery menu. This approach will automatically reformat the drive and repave it with the TM data to restore it to Catalina as it was prior to the upgrade. Naturally, unless you take precautions to save any personal files created since the Big Sur upgrade, these would otherwise be lost in the restore.


Without an existing Catalina Time Machine backup, to make it short, I would discourage you from a manual retreat from Big Sur to Catalina, as it involves reformatting the startup drive, reinstalling Catalina, and manually replacing your Big Sur personal files, and then realizing that all of the application preferences will have to be manually redone — something that Time Machine would have done for you with that Catalina restore.

Jan 22, 2021 1:31 AM in response to VikingOSX

Hi.

Thanks for a quick reply. Already tried to create a new workflow like the new one ( I should have mentioned that above) but not working. As well i tried to re-install Big Sur. Works well inside automator but not from the print menu, neither with my short command "cmd+Ö".

Down below is what it looks like in automator: (sorry, but its in the universal language swedish :) )

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Automator print plug in failure after Big Sur update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.