Apple support damaged by Macbook

Go to apple support contact telephone number they will tell you how to contact them directly and make your complaint to Apple. This is not Apple just users giving advice they cannot resolve problems with stores.

good luck.

You can send feedbacks to Apple about this issue with this link here: https://www.apple.com/contact/feedback/

These feedback will be read by Apple, but they will not necessarily reply to you (as they have a lot of people sending feedback every day, and simply won't have so much time to reply each and every one).

You can also call Apple's Cupertino HQ directly with the telephone number that babowa has provided.

If it is a third party independent store, they are responsible for their actions, so you will need to address it with the store's owner(s). However, it may help to inform Apple; the US corporate address is:

FWIW, using the product feedback process for problems such as this is not productive. Apple does not respond to product feedback. This is beyond a product problem.

“Use the form below to send us your comments. We read all feedback carefully, but we are unable to respond to each submission individually.”

Thanks for the info.

+1 on babowa's remarks. The feedback link to report sales, service, and support issues has been gone from the website for 3-4 years.