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iPad is disabled - connect to iTunes

my iPad says disabled connect to iTunes but i don't have a laptop, just an iPad and a iPhone


iPad, iPadOS 14

Posted on Jan 22, 2021 8:54 AM

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Question marked as Top-ranking reply

Posted on Jan 22, 2021 8:58 AM

You need a computer to remove the existing (forgotten) passcode. If you don't have a computer, borrow one from your friends or ask for help at an Apple Store or AASP.

Then, keeping in mind that if you don't have a backup all data will be lost on that device (except those that you eventually synced to iCloud), pay attention to the specific gestures that you need to perform while connecting your iPad to a computer (Windows 10 PC running the latest iTunes version) or Mac (which can run iTunes or Finder, depending on the macOS installed on it), and follow these instructions to re-gain access to your device:--> If you forgot the passcode on your iPad, or your iPad is disabled

Regards

Giulio



2 replies
Question marked as Top-ranking reply

Jan 22, 2021 8:58 AM in response to momcharest

You need a computer to remove the existing (forgotten) passcode. If you don't have a computer, borrow one from your friends or ask for help at an Apple Store or AASP.

Then, keeping in mind that if you don't have a backup all data will be lost on that device (except those that you eventually synced to iCloud), pay attention to the specific gestures that you need to perform while connecting your iPad to a computer (Windows 10 PC running the latest iTunes version) or Mac (which can run iTunes or Finder, depending on the macOS installed on it), and follow these instructions to re-gain access to your device:--> If you forgot the passcode on your iPad, or your iPad is disabled

Regards

Giulio



Jan 22, 2021 9:01 AM in response to momcharest

If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). Use of a PC or Mac is unavoidable, however, the computer doesn’t have to be your own - that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store will be delighted to assist.


You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com

iPad is disabled - connect to iTunes

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