My iphone 6 does not ring when someone calls. Its not the speaker as it works when i test it and works if i soeak to people its just the ringer tone dosnt work when a call is coming in, the call is silent

Can any one surgets something i can try as its anoying people cll but i cant hear the call.



iPhone 6, iOS 12

Posted on Jan 22, 2021 9:27 AM

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Question marked as Top-ranking reply

Posted on Jan 25, 2021 5:17 AM

Hello Turq,


Welcome to Apple Support Communities!


If we understand your post correctly, your phone is not ringing when a call comes in. We're happy to help!


Have you also checked to make sure that the mute button on the left side of your phone isn't enabled? 


Below is an article for when you hear no sound on your iPhone. Follow the steps provided in the article.

If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker


We also recommend checking out this article for help with the microphone: If the microphones on your iPhone aren't working


Let us know if that worked for you.

Thank you for using Apple Support Communities.

Take care!

3 replies
Question marked as Top-ranking reply

Jan 25, 2021 5:17 AM in response to Turq

Hello Turq,


Welcome to Apple Support Communities!


If we understand your post correctly, your phone is not ringing when a call comes in. We're happy to help!


Have you also checked to make sure that the mute button on the left side of your phone isn't enabled? 


Below is an article for when you hear no sound on your iPhone. Follow the steps provided in the article.

If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker


We also recommend checking out this article for help with the microphone: If the microphones on your iPhone aren't working


Let us know if that worked for you.

Thank you for using Apple Support Communities.

Take care!

Jan 25, 2021 9:50 AM in response to SnickZ.

Hello, thks for your response, but unfortunately it still has no sound.

it is only when someone calls me on normal phone, message .


i can use the microphone no problem, its just incoming calls.


under settings, sound when i move the sound bar it makes the sound of what shoudl be the incoming call.... just not when the phone is called from outside.


please, i hope you can help, its very annoying as im missing calls.


regards,



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My iphone 6 does not ring when someone calls. Its not the speaker as it works when i test it and works if i soeak to people its just the ringer tone dosnt work when a call is coming in, the call is silent

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