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Screen locked out on table top Mac . Grey screen lock icon

Desk top is locked up . Lock icon on screen.

iMac Pro

Posted on Jan 23, 2021 4:01 AM

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Question marked as Best reply

Posted on Jan 23, 2021 8:00 AM

Follow all of the steps at > https://support.apple.com/en-us/HT204455


How to turn off a firmware password

  1. Start up from macOS Recovery. During startup, you will be prompted to enter the firmware password.
  2. When the utilities window appears, click Utilities in the menu bar, then choose Startup Security Utility or Firmware Password Utility.
  3. Click Turn Off Firmware Password.
  4. Enter the firmware password again when prompted.
  5. Quit the utility, then choose Apple menu  > Restart.


If you forgot your firmware password

If you can't remember your firmware password, schedule an in-person service appointment with an Apple Store or Apple Authorized Service Provider. Bring your Mac to the appointment, and bring your original receipt or invoice as proof of purchase.

1 reply
Question marked as Best reply

Jan 23, 2021 8:00 AM in response to Gerald1234d

Follow all of the steps at > https://support.apple.com/en-us/HT204455


How to turn off a firmware password

  1. Start up from macOS Recovery. During startup, you will be prompted to enter the firmware password.
  2. When the utilities window appears, click Utilities in the menu bar, then choose Startup Security Utility or Firmware Password Utility.
  3. Click Turn Off Firmware Password.
  4. Enter the firmware password again when prompted.
  5. Quit the utility, then choose Apple menu  > Restart.


If you forgot your firmware password

If you can't remember your firmware password, schedule an in-person service appointment with an Apple Store or Apple Authorized Service Provider. Bring your Mac to the appointment, and bring your original receipt or invoice as proof of purchase.

Screen locked out on table top Mac . Grey screen lock icon

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