Apple Watch not pairing due to update error message

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Level 1

8 points

Apple Watch not pairing due to update error message

I CAN NOT PAIR MY APPLE WATCH WITH MY IPHONE - ERROR. My iPhone keeps getting stuck on the update with the following message: "Unable to Check for update - Checking for a software update failed because you are not connected to the internet." Yet I definitely am connected to the internet both through Wifi and 4G. I have experimented with turning one off and the other on, restarting my iPhone, restarting my watch, restarting both at the set time, deleting all backups for my watch on my iPhone and just about every other tip I have found on the internet and nothing is working. I bought the Apple Watch exactly one year ago but have not used it for the last three months. HELP! Thank you!!

Posted on Jan 23, 2021 10:22 AM

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Answer 1

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ChrisJ4203

Level 10

230,479 points

Jan 23, 2021 10:39 AM in response to DBournand

See this for troubleshooting steps. If you see 'Unable to Verify Update' when updating Apple Watch - Apple Support

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Answer 2

DBournand Author

Level 1

8 points

Jan 23, 2021 10:53 AM in response to ChrisJ4203

Thank you, Chris. Unfortunately, this did not solve the problem. I had already tried all of these steps but went back and tried again and am still getting the same error message. Any other ideas or links you might be able to point me to? Thanks, again!

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Answer 3

ChrisJ4203

Level 10

230,479 points

Jan 23, 2021 10:59 AM in response to DBournand

If you followed all of those steps, including unpairing and then re-pairing the Apple Watch, I suggest you contact Apple Support. You can use the Contact Support link at the top of he page here.

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