This video format cannot be streamed to the TV

This is my first time purchasing media from Apple TV and it is stating that the "video format is not supported" in the Samsung TV app. Tried to talk with Apple Support but wasn't able to help me tried to transfer me but sat for long time with no assistance.

[Personal Information Edited by Moderator]

Posted on Jan 23, 2021 10:48 AM

Similar questions

Apple TV 4K HDR issues on Samsung TV There are several older threads about this issue here, as well as a lengthy one on Reddit, but the solutions are varied, yet no one seems to be able to explain whether they originate from a software glitch on the Apple TV device or not. In brief: my Apple TV 4K has been working great for a few months with a Samsung 4K TV (a TU8000 model) until one day, the colors of everything on the Apple TV main screen and menus appeared greyed out/bluish/washed out. Unplugging the HDMI cable, changing the HDMI cable, changing the HDMI port on the TV, performing a reset of the Apple TV 4K, etc. - none of those worked. Disabling the HDR video format on the Apple TV 4K and enabling 4K SDR instead resulted in a mix of proper and incorrect colors - the menus looked good enough, but when streaming anything on any app (I tried Netflix, Paramount Plus, etc.), the greys and whites were incorrect, etc. What fixed the issue in my case was resetting the picture settings of my Samsung TV and then reenabling 4K HDR video format from the settings of the Apple TV 4K. My TV, by the way, supports HDR10+ and Dolby Vision. My question is: could someone from Apple explain why this keeps happening? There are older threads about this problem from 5-6 years ago, so this hasn't been fixed yet. And, while, in my case, it seems that there was some issue between the TV picture settings and the Apple TV 4K video format, this issue popped out of nowhere, without me changing anything on either the TV or the Apple TV 4K settings.
18161 9
Apple TV app pixelated on Sony Bravia Android Tv I can’t play the Apple TV app on my Bravia tv. The picture becomes very pixelated/unwatchable. No issues with internet, all other streaming apps work fine. One work around has been to limit to SD but still some pixelation occurs. Have also tried uninstalling and reinstalling app, still occurs. Any thoughts?
48014 69
2022 Appletv 4K won’t load movie library or music library. This started a couple of weeks ago. The latest Appletv won’t load my movie/tv library or music library. I just tried resetting and downloading the latest 6.2 software and it didn’t fix the issue. I The libraries work on all of my older Appletv 4k’s.
3339 6

1 reply

CarlAVII

Community Specialist

Jan 25, 2021 2:19 PM in response to dnewlan

Greetings dnewlan,

It sounds like you are having issues with your Apple TV. We know how important having a working Apple TV is for you, and you’re in the right place to find a resolution. Please make sure your Apple TV is set to the correct video setting to match your TV.

Here's a resource and steps that can help:

• Adjust video and audio settings on Apple TV

If you need continued assistance, then please reach out to our AppleCare phone support team via this link: Get Support.

Cheers!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

This video format cannot be streamed to the TV

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up