Contact info missing on new phone.

I just went from an iPhone 6s to an XR.

My new iPhone didn’t transfer some contacts and contact info. Those contacts ARE all on my iPad though. Can I somehow synchronized them? Signed someone who doesn’t understand iCloud. Thanks.

iPhone XR, iOS 14

Posted on Jan 23, 2021 1:33 PM

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Posted on Jan 23, 2021 2:18 PM

They do not transfer ftom one device to another. (Unless you forced them onto the ipad device only.)

They are out there in the cloud (on some server somewhere in the world)

You just need to point the device to them in Settings

iPad Settings, Contacts, Accounts

Tap on each account and see if Contacts are on (green) for any other accounts than iCloud. If they are then add the same accounts to iphone.

Try to get both devices Contact settings identical



8 replies
Question marked as Top-ranking reply

Jan 23, 2021 2:18 PM in response to Tagster1

They do not transfer ftom one device to another. (Unless you forced them onto the ipad device only.)

They are out there in the cloud (on some server somewhere in the world)

You just need to point the device to them in Settings

iPad Settings, Contacts, Accounts

Tap on each account and see if Contacts are on (green) for any other accounts than iCloud. If they are then add the same accounts to iphone.

Try to get both devices Contact settings identical



Jan 23, 2021 1:55 PM in response to LD150

Thank you! I’ve been on the phone with Apple and they had me reset erase all content and settings. Then when phone was rebooting, I had my iPad right next to it. I was hopeful, but the contacts didn’t transfer. I went into iPad settings. I have the same ID for both, but how do I check for another account? Thanks again.

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Contact info missing on new phone.

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