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Verification Failed An unknown error occurred

For 2 days now I cannot sign in with my Apple ID. On system preferences, App Store, iTunes, Mail.

I really do not know what is going on. Out of a sudden I am logged out and cannot log back in. I need advice and help. I researched this topic, I did few of the suggested things and still no results.

MacBook Pro 13″, macOS 11.1

Posted on Jan 24, 2021 12:49 PM

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Question marked as Top-ranking reply

Posted on Jan 24, 2021 1:23 PM

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Also try the Safe Mode. 


Isolating an issue by using another user account   


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com

2 replies
Question marked as Top-ranking reply

Jan 24, 2021 1:23 PM in response to malwina260

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Also try the Safe Mode. 


Isolating an issue by using another user account   


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com

Jan 24, 2021 7:00 PM in response to Eric Root

Hello,

yes I am using a VPN. But only sometimes when Im watching a show on Netflix just because it isnt avaliable in my region.


i did try checking if the appears in a new account. And it does not. So does it mean I have to make the new account the administrator? And how do I move all my files from my current administrator account to the new one?

Verification Failed An unknown error occurred

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