Verification failed when trying to connect to apple store

When I try to login to the apple store I keep getting a message that says Verification Failed, or unknown error occurred


Posted on Jan 24, 2021 7:39 PM

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Question marked as Top-ranking reply

Posted on Jan 26, 2021 11:30 AM

Hey there, and welcome to Apple Support Communities, LisaLorae!


From our understanding, you’re receiving an error message when trying to connect to the App Store. We’d be happy to help out!


It looks like you came from If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support, which has the best steps to help resolve this. If those steps didn’t fix it for you, does this occur on all devices? If you only own one device, does it occur on a different Wi-Fi network?


It’s important to note, that Step 4 of the article above will have you double check your Date & Time, which is important for accessing Apple’s servers properly.


If you’re still unable to connect using those steps, Contact Apple Support.


Kindest regards!

1 reply
Question marked as Top-ranking reply

Jan 26, 2021 11:30 AM in response to LisaLorae

Hey there, and welcome to Apple Support Communities, LisaLorae!


From our understanding, you’re receiving an error message when trying to connect to the App Store. We’d be happy to help out!


It looks like you came from If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support, which has the best steps to help resolve this. If those steps didn’t fix it for you, does this occur on all devices? If you only own one device, does it occur on a different Wi-Fi network?


It’s important to note, that Step 4 of the article above will have you double check your Date & Time, which is important for accessing Apple’s servers properly.


If you’re still unable to connect using those steps, Contact Apple Support.


Kindest regards!

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Verification failed when trying to connect to apple store

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