iPhone 6s WiFi button "greyed out" & unresponsive, why?

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iPhone 6s WiFi button "greyed out" & unresponsive, why?

I am working on my Granny's iPhone 6s that she has through Cricket mobile. It is in great shape and she's only had it for 6 months. I go to Settings>General>WiFi and the WiFi on/off switch is grey and will not respond at all, it has always done this. I just updated the phone from iOS 12.2 to the most recent iOS 14.3. It is doing the same thing. It looks like some other people have had this problem in the past but since it is an older model I can't find any solutions.

Thanks in advance!

iPhone 6s

Posted on Jan 24, 2021 8:50 PM

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Answer 1

sterling r

Community Specialist

Jan 26, 2021 4:30 PM in response to PhunkJunkie7

Hello PhunkJunkie7,

Thank you for reaching out in Apple Support Communities. We understand the Wi-Fi on an iPhone is grayed out. We can help point you in the right direction.

To help troubleshoot this issue, we recommend to follow the steps outlined in this article: If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

Please let us know if that helps.

Kind regards.

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iPhone 6s WiFi button "greyed out" & unresponsive, why?

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