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I was charged for something and I’m not sure what it is

I was charged for something and I’m not sure what it is. There were no details given about the purchase.




[Personal Information Edited by Moderator]

Posted on Jan 25, 2021 8:38 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 25, 2021 8:52 AM

Click on this link and read it to "See your purchase history in the App Store or iTunes Store [iOS, computer, or web]" - If you are a Family Sharing organizer you will not see items purchased by others but which may appear on a credit card you own; those have to be checked from their accounts.

http://support.apple.com/HT204088


Read all the steps in this link -->

If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - https://support.apple.com/HT201382


If neither you nor a family member (if applicable) has a record of this purchase and you only saw it on a statement for a card you alone control, contact your bank or card company about card fraud. Apple does not handle that.


If you now recognize this purchase and are asking for a refund then realize Apple's terms of purchase for most countries are effectively, "All Transactions are final" (check terms at: https://www.apple.com/legal/internet-services/itunes/us/terms.html ). Apple does refund on a case by case basis, but they can also refuse.


Request a refund for apps or content that you bought from Apple - https://support.apple.com/HT204084


Report a Problem - https://reportaproblem.apple.com/?s=6


If a reporting a problem request is unsuccessful you can also try clicking here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.


1 reply
Question marked as Top-ranking reply

Jan 25, 2021 8:52 AM in response to josef210

Click on this link and read it to "See your purchase history in the App Store or iTunes Store [iOS, computer, or web]" - If you are a Family Sharing organizer you will not see items purchased by others but which may appear on a credit card you own; those have to be checked from their accounts.

http://support.apple.com/HT204088


Read all the steps in this link -->

If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - https://support.apple.com/HT201382


If neither you nor a family member (if applicable) has a record of this purchase and you only saw it on a statement for a card you alone control, contact your bank or card company about card fraud. Apple does not handle that.


If you now recognize this purchase and are asking for a refund then realize Apple's terms of purchase for most countries are effectively, "All Transactions are final" (check terms at: https://www.apple.com/legal/internet-services/itunes/us/terms.html ). Apple does refund on a case by case basis, but they can also refuse.


Request a refund for apps or content that you bought from Apple - https://support.apple.com/HT204084


Report a Problem - https://reportaproblem.apple.com/?s=6


If a reporting a problem request is unsuccessful you can also try clicking here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.


I was charged for something and I’m not sure what it is

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