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Mail Preferences - no signature options screen is blank

When I go to MAIL PREFERENCES to edit my signature, the pulldown box is blank, with no options.

I've tried many options and have not been able to correct this error.

This is a business computer that needs a professional signature.

I have tried the suggestion to look in the finder for ~/Library/Container - Nothing happens / it's not there. Please help me resolve this.



Posted on Jan 26, 2021 10:35 AM

Reply
Question marked as Best reply

Posted on Jan 27, 2021 8:23 AM

SunshineMama wrote:

Macbook pro

macOS Mojave
10.14.6



Quit mail.


From the Finder>Go>Go to Folder, copy & Paste:

 ~/Library/Containers/com.apple.mail


Highlight all the contents in this folder. Place your mouse on the selection,

Then Control click (right-click) and choose "New Folder with Selection”. Do not move the new folder from this current location.


You can close the Finder window.

The next step will be to restart the Mac and test



After the computer is restarted, open the Mail.app> Preferences to see if it opens properly your Signature pane



ref: step by step including pics:

https://discussions.apple.com/thread/251147316?answerId=252188310022#252188310022

3 replies
Question marked as Best reply

Jan 27, 2021 8:23 AM in response to SunshineMama

SunshineMama wrote:

Macbook pro

macOS Mojave
10.14.6



Quit mail.


From the Finder>Go>Go to Folder, copy & Paste:

 ~/Library/Containers/com.apple.mail


Highlight all the contents in this folder. Place your mouse on the selection,

Then Control click (right-click) and choose "New Folder with Selection”. Do not move the new folder from this current location.


You can close the Finder window.

The next step will be to restart the Mac and test



After the computer is restarted, open the Mail.app> Preferences to see if it opens properly your Signature pane



ref: step by step including pics:

https://discussions.apple.com/thread/251147316?answerId=252188310022#252188310022

Jan 27, 2021 7:58 AM in response to SunshineMama

SunshineMama wrote:

When I go to MAIL PREFERENCES to edit my signature, the pulldown box is blank, with no options.
I've tried many options and have not been able to correct this error.
This is a business computer that needs a professional signature.
I have tried the suggestion to look in the finder for ~/Library/Container - Nothing happens / it's not there. Please help me resolve this.




What exact Mac are you using?


What exact macOS are you currently running?


please advise

Mail Preferences - no signature options screen is blank

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