My AirPods Pro case will no longer accept the charging cable. When I try to plug it in, it won't go all the way into the case to power / charge. I've tried with several different cables which all work just fine with my iPhone 11 and which are Apple cables. The receptacle appears to have broken or is misaligned.
iPhone 11 Pro Max, iOS 14
Hi RobbGM3,
It sounds like you are experiencing issues charging your AirPods because the cable does not fit into the charging case. We can help with this.
Based on what you are describing, it sounds like your AirPods Charging Case may need to be serviced. Before service, we'd recommend checking the charging port to see if you can see any dirt or debris that would prevent the cable from making a connection. You can find out more information about cleaning the AirPods Charging Case here: How to clean your AirPods, AirPods Pro, AirPods Max, and EarPods
If you continue to experience issues, you'll want to contact Apple Support directly to find out what options are available. You can reach out for support here: Get Support
Take care!
Hi RobbGM3,
It sounds like you are experiencing issues charging your AirPods because the cable does not fit into the charging case. We can help with this.
Based on what you are describing, it sounds like your AirPods Charging Case may need to be serviced. Before service, we'd recommend checking the charging port to see if you can see any dirt or debris that would prevent the cable from making a connection. You can find out more information about cleaning the AirPods Charging Case here: How to clean your AirPods, AirPods Pro, AirPods Max, and EarPods
If you continue to experience issues, you'll want to contact Apple Support directly to find out what options are available. You can reach out for support here: Get Support
Take care!
AirPods Pro case won't accept cord
