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Level 1

8 points

Dust under the screen iMac 27 2019

Slave, my imac is less than two years old. At about 9-10 months, I noticed dust under the screen. Someone was able to return their mac for repair under warranty - for free?

iMac 27″, macOS 10.15

Posted on Jan 26, 2021 12:48 PM

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Jack-19

Level 8

46,008 points

Posted on Jan 26, 2021 1:06 PM

Hi NikitaUskov,

Since you are under warranty most likely, you can setup a screen repair at an Apple Store or AASP - Mac Repair - Official Apple Support.

Cheers,

Jack

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Top-ranking reply

Jack-19

Level 8

46,008 points

Jan 26, 2021 1:06 PM in response to NikitaUskov

Hi NikitaUskov,

Since you are under warranty most likely, you can setup a screen repair at an Apple Store or AASP - Mac Repair - Official Apple Support.

Cheers,

Jack

NikitaUskov Author

Level 1

8 points

Jan 26, 2021 1:16 PM in response to Jack-19

Hi Jack. Unfortunately, an authorized service center told me that the problem was not of a warranty nature. Therefore, I think to try to go to another service, or to put up with it. In my city, a replacement costs about $ 800. And this is unbearable sadness.

Jack-19

Level 8

46,008 points

Jan 26, 2021 1:26 PM in response to NikitaUskov

I would try calling AppleCare at 1-800-APL-CARE (1-800-275-2273) and see what they say.

Dust under the screen iMac 27 2019