Push notifications not working after transferring data from one iPhone to another

I transferred data from iPhone XR to iPhone 12 using the Quick start wizard / Device to device migration. I wasn't getting push notifications for one app that I was already installed on my old iPhone.

I checked the push notification settings for that app, and everything was enabled as before.

  • I toggled the settings to off/on. That did not help.
  • I tried to log out and log back in to that app, but that also did not fix the issue.
  • Then I deleted and reinstalled the app, and then at the time of login, the app asked me whether I want to allow push notifications. I clicked Allow, and now notifications for that app have started working.


For another app, I noticed that I was getting push notifications, but I could not see the long press "Action" that I was supposed to see. (e.g. PagerDuty alert push notification has an action "Acknowledge incident", Or Gmail has "Reply" and "Bin" actions)

Again I had to delete the app and reinstall it, and then the action appeared on the push notification long press.


The catch is, since I'm not getting the push notifications, I cannot find out how many other apps are broken this way.

This is probably a bug with iOS where it silently resets push notification permissions after the transfer, and does not notify the apps that it did that.


I think the only way out from this is to somehow reset push notification permissions for all apps (is this even possible?), and set them again one by one as I use the apps.

iPhone 12, iOS 14

Posted on Jan 26, 2021 9:16 PM

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Jan 28, 2021 3:39 PM in response to nikhilo

Hello nikhilo,  


Welcome to the Apple Support Communities. We can see you've done a lot of troubleshooting in trying to resolve the Notifications issue that you're experiencing on your iPhone 12. 


There are some additional troubleshooting steps which we can recommend. Begin with the following:


1 - Go to Settings > General > Software Update and see if there are any available. If you find you need to install the update, first backup your iPhone with these steps: How to back up your iPhone, iPad, and iPod touch


2 - Update your iPhone, iPad, or iPod touch. As of the time of this message the latest is iOS 14.4.


3 - Check and install all available app updates which may be showing in the App Store. Follow the steps under, "Update your apps manually," section: Update apps or use automatic downloads.


4 - Check to see if Do Not Disturb is enabled, or scheduled to be enable a certain times: Use Do Not Disturb on your iPhone, iPad, and iPod touch


5 - Test to see if there is any change with the notifications.


If there is no change, please make a list of the apps which are affected by the notifications issue. 


All the best.

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Push notifications not working after transferring data from one iPhone to another

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