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User profile for user: convertedluddite
convertedluddite Author
User level: Level 2
186 points

Iphone SE cutting out, not picking up calls

I have put up with this issue since getting a new phone last year because I don’t have time, and previously it was only happening once or twice a week. But yesterday it happened six times and it is INFURIATING.

Two issues

1) when people call me I pick up, but the call doesn’t start and remains on 00.00

2) about five minutes into a call it inexplicably goes silent - they can’t hear me and I can’t hear them.

I will grit my teeth and phone Vodafone today, but have no idea if this is a software, hardware or signal issue. Anyone else had this?

iPhone SE

Posted on Jan 27, 2021 12:38 AM

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,928 points

Posted on Jan 27, 2021 1:20 AM

Change the SIM and try again


This seems like your carrier issue, Contact your Carrier (Cellular Service Provider) The agency who issued the SIM to you.


Call Failed or Dropped Calls / Disconnecting

In telecommunications, a dropped-call / Auto Disconnecting Calls / Call-Failed Muted conversation are mainly due to technical reasons / fault at the carrier's end. At times the calls are cut off before the speaking parties had finished their conversation and before one of them had hung up (dropped calls or Call Failed or Auto Disconnection or muted calls).


Few Reasons Your device Keeps Muting / Dropping / Disconnecting Calls or encounter Call Failed.

  • Your Signal Is Weak.
  • It's Raining (Cats & Dog)
  • The Cell Tower Is Overloaded / Heavy Traffic (Telecommunication)
  • You've Misunderstood Your Signal Strength
  • You are moving and the signal weakens while changing from one tower to another


Options Are...


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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,928 points

Jan 27, 2021 1:20 AM in response to convertedluddite

Change the SIM and try again


This seems like your carrier issue, Contact your Carrier (Cellular Service Provider) The agency who issued the SIM to you.


Call Failed or Dropped Calls / Disconnecting

In telecommunications, a dropped-call / Auto Disconnecting Calls / Call-Failed Muted conversation are mainly due to technical reasons / fault at the carrier's end. At times the calls are cut off before the speaking parties had finished their conversation and before one of them had hung up (dropped calls or Call Failed or Auto Disconnection or muted calls).


Few Reasons Your device Keeps Muting / Dropping / Disconnecting Calls or encounter Call Failed.

  • Your Signal Is Weak.
  • It's Raining (Cats & Dog)
  • The Cell Tower Is Overloaded / Heavy Traffic (Telecommunication)
  • You've Misunderstood Your Signal Strength
  • You are moving and the signal weakens while changing from one tower to another


Options Are...


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Iphone SE cutting out, not picking up calls

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