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I can't update my iPhone 8 on my computer anymore. "An unknown error occurred (4000).

I can't update my iPhone 8 on my computer anymore. "An unknown error occurred (4000).

iPhone 8, iOS 14

Posted on Jan 27, 2021 8:11 AM

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Question marked as Top-ranking reply

Posted on Jan 27, 2021 8:15 AM

Did you try to connect in recovery mode?

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support


Also check this discussion:

I got Error 4000 when updating iPhone - Apple Community

2 replies

Jan 27, 2021 8:27 AM in response to piorosado

Hopefully, recovery mode will work for you, but that particular error code has been associated with a bug in iTunes for Windows. Apple should be well aware of it by now, but they haven’t fixed it.


Some other suggestions are....

  • Temporarily disable your phone’s passcode before updating. When you do this, you lose all cards in Apple wallet and they will have to be re-entered.
  • Downgrade iTunes to version 12.8 on your PC. This may a bit more work that you want to go through.
  • Update over the air by going to Settings/General/Software Update


I can't update my iPhone 8 on my computer anymore. "An unknown error occurred (4000).

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